The Helm – Navigator Intranet

Project: The Helm is the Navigators intranet system. I was presented with a number of challenges within the Navigator culture around encouraging interaction over the distance between our different teams across Canada, a natural tendency to not have time for computers due to the ground nature of our staff’s work, and the need to easily share files and access important work systems. I was tasked with proposing solutions in the form of an intranet system, which later became the Helm. The Helm is protected behind a secure login, contains a profiling system that is our official National addressbook and part of an HR system, connects to the fundraising website, and contains areas for departments to share critical resources with staff and associates.

My role in this project was to design and user test the user interface/ user experience, as well as the look and feel of the site and lead the development team. With leading, I was responsible for connecting with leadership to set goals for engagement and features. I lead a team of 3, and then trained 6 department heads on their responsibilities and communicated with all of the staff across Canada to get each team online. Our team consisted of two other very talented individuals: Rich Wilton, the Navigators Webmaster and Alex Beemer, who did the initial programmed all the social elements of the homepage.